Zoom Grows India Presence With Expansion To Zoom Phone And Launch Of Zoom Contact Center

Zoom Communications coming announced 2 awesome developments successful its India operations: nan description of its cloud-based Zoom Phone work to much telecom circles and nan charismatic motorboat of Zoom Contact Center successful nan country.

Zoom Phone Now Active successful Six Telecom Circles

Zoom Phone, licensed by India’s Department of Telecommunications (DoT), is now disposable successful 4 caller telecom circles: Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). This description builds connected its existing readiness successful Maharashtra and Tamil Nadu, bringing nan full to six cardinal telecom regions that screen awesome Indian business and exertion hubs.

Designed for distributed and hybrid workforces, Zoom Phone enables inbound and outbound calling complete nan Public Switched Telephone Network (PSTN), allowing organisations to shape retired bequest PBX systems successful favour of an integrated connection platform. Available arsenic an add-on for paid Zoom accounts, nan work besides supports autochthonal telephone number acquisition done a self-service portal, moreover successful regions wherever nonstop work is not yet available.

The level is enhanced by AI-powered devices specified arsenic post-call summaries, voicemail prioritisation, and task extraction, and these features are included astatine nary other costs for eligible accounts.

Launch of Zoom Contact Center successful India

Alongside Zoom Phone’s wider rollout, nan institution besides announced nan motorboat of Zoom Contact Center, an AI-first, omnichannel contact-centre-as-a-service (CCaaS) level tailored for nan Indian market. The solution supports a wide scope of connection channels, including voice, video, messaging apps, societal media, email, and virtual agents.

Built to heighten some customer and worker experience, Zoom Contact Center is hosted connected Zoom’s India-based information centres to meet section compliance and regulatory requirements, peculiarly for sectors for illustration government, healthcare, and financial services.

“Zoom Contact Center will empower and alteration section businesses and MNCs crossed industries successful India to elevate customer engagement done a flexible, AI-first omnichannel solution,” said Velchamy Sankarlingam, President of Product and Engineering astatine Zoom. “Our latest offering brings nan powerfulness of unified collaboration and interaction centre capabilities onto 1 platform.”

The solution features Bring Your Own Carrier (BYOC) capabilities, enabling companies to clasp their existing PSTN providers while utilising Zoom Contact Center for routing sound traffic. This gives businesses greater flexibility, preserves existing contracts, and simplifies migration from on-premises systems to nan cloud.

“From onboarding to automation and analytics, Zoom Contact Center offers devices that supply amended experiences for customers and amended operational efficiency,” said Sameer Raje, General Manager and Head of India & SAARC astatine Zoom. “This motorboat reflects our continued finance successful nan Indian marketplace and our imagination for a digital-first, AI-powered early of work.”

In India, Zoom competes pinch Exotel, Ozonetel, Knowlarity, Twilio, and business connection giants for illustration Cisco WebEx and Microsoft Teams. These latest announcements underline its strategy to connection scalable, secure, and AI-optimised solutions for modern enterprises successful India, supporting everything from customer engagement to hybrid collaboration done a unified platform.