Nine Indian Banks Among Forty Global Digital Champions: Deloitte Report

In a singular world recognition, 9 Indian banks person been named Digital Champions successful Deloitte’s 6th Global Digital Banking Maturity (DBM) survey. The 2025 version surveyed 349 banks crossed nan world, evaluating them crossed integer channels—public websites, net banking, mobile apps—and six cardinal customer travel stages. Indian banks stood out, not only securing a spot among 40 world Digital Champions but besides outperforming world peers successful areas for illustration day-to-day banking, customer onboarding, accusation gathering, and wide personification experience. India’s DBM Index jumped from 43% successful 2022 to 59% successful 2025, reflecting a 16-percentage constituent leap—one of nan sharpest improvements globally. Deloitte attributes this occurrence to India’s accelerated AI integration, attraction connected customised integer advisory, and improvement beyond accepted banking services. With UX insights now included successful nan benchmarking, Indian banks person demonstrated superior adaptability and innovation. In this exclusive discussion, we dive heavy into nan report’s insights and what they mean for nan early of Indian banking. In a speech pinch Vijay Mani, Partner, Banking and Capital Markets Leader, Deloitte India, Siddharth Zarabi, Editor of Business Today, explores really Indian banks are shaping nan world integer banking narrative.